Job Description

POSITION SUMMARY

The Director, Organizational Effectiveness is responsible for leading enterprise-wide strategies that enhance organizational performance, leadership capability, workforce effectiveness, employee engagement, change adoption, and talent optimization, with a direct focus on strengthening restaurant operations and store-level leadership. This role partners with executive leadership to align organizational design, talent practices, leadership development, succession planning, and change management initiatives with business objectives. The Director serves as a strategic advisor to senior leaders, using workforce analytics, organizational diagnostics, and industry best practices to improve organizational health, effectiveness, agility, and long-term business performance.

ESSENTIAL FUNCTIONS

May perform any or all of the following duties:

• Lead the organization's Organizational Effectiveness strategy, aligning workforce capabilities with business priorities and long-term growth objectives.
• Partner with executive leadership to assess organizational design, structures, spans of control, and workforce planning needs.
• Direct enterprise talent review, succession planning, and leadership pipeline initiatives.
• Develop and implement frameworks that improve performance management effectiveness and talent outcomes.
• Lead change management efforts associated with organizational transformations, restructures, technology implementations, acquisitions, and strategic initiatives.
• Establish organizational effectiveness metrics and dashboards to measure workforce productivity, leadership effectiveness, employee engagement, retention, and organizational health.
• Partner with HR Business Partners and business leaders to identify organizational risks and opportunities.
• Design and facilitate leadership development programs focused on capability building, culture, and business leadership competencies.
• Partner with restaurant operations leaders to define and strengthen leadership competencies that enable store-level performance, accountability, team development, and operational excellence.
• Develop scalable talent and succession strategies that build a strong restaurant leadership bench and support advancement across key restaurant management roles.
• Conduct organizational assessments and recommend improvements to work processes, decision-making structures, communication flow, and accountability models.
• Utilize workforce analytics and employee feedback data to identify trends and inform organizational decisions.
• Lead employee engagement action-planning efforts across the organization.
• Ensure alignment between organizational strategy, talent management, compensation philosophy, and workforce planning initiatives.
• Serve as executive consultant on organization development, culture transformation, and leadership effectiveness.
• Build change readiness and adoption capabilities throughout the organization.
• Lead, develop, and mentor Organizational Effectiveness and/or Talent Management team members.
• Perform other duties and strategic initiatives as assigned.

POSITION QUALIFICATIONS/CORE COMPETENCIES

• Bachelor's degree in Human Resources, Organizational Development, Industrial/Organizational Psychology, Business, or related field required.
• 10+ years of progressive HR, Organizational Development, Talent Management, or Organizational Effectiveness experience.
• 5+ years leading enterprise-level programs and teams.
• Experience supporting senior executives and leading large-scale organizational changes.

WORK ENVIRONMENT

• Corporate office environment that operates in a fast-paced setting with a high volume of activity and a deadline-driven culture. This role follows a hybrid work model.

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