Lounge Manager Job at Le Bar Penelope, New York, NY

  • Le Bar Penelope
  • New York, NY

Job Description

The Lounge Manager assists with nightly operations at Le Bar Penelope , ensuring exceptional guest service, smooth floor operations, strong team performance, and compliance with safety and alcohol-service standards. This role maintains a visible presence throughout the venue and helps create an elevated, energetic atmosphere.

Responsibilities
  • Lead front-of-house operations and maintain a strong floor presence.
  • Ensure polished, attentive service and resolve guest concerns promptly.
  • Manage reservations, table assignments, guest flow, wait times, and venue capacity.
  • Recognize VIPs and regular guests and communicate special requests to the team.
  • Supervise, train, schedule, and evaluate front-of-house employees.
  • Coordinate with security, bartenders, servers, hosts, DJs, and management.
  • Monitor responsible alcohol service and address disruptive or intoxicated guests.
  • Control labor, beverage costs, inventory, waste, cash handling, and complimentary items.
  • Maintain venue cleanliness, organization, ambiance, and safety standards.
  • Complete nightly reports, incident reports, opening duties, and closing duties.
Requirements
  • Management experience in an upscale lounge, nightclub, bar, hotel, or high-volume restaurant.
  • Strong leadership, guest-relations, communication, and conflict-resolution skills.
  • Knowledge of beverage service, nightlife operations, and responsible alcohol service.
  • Experience with POS and reservation systems such as Toast, and Resy.
  • Availability to work nights, weekends, holidays, and late-night shifts.
  • Ability to stand throughout the shift and lift up to 35 pounds.

Top Skills: Guest Service, Nightlife Operations, Leadership, VIP Management, and Conflict Resolution.

Job Tags

Full time, Shift work, Night shift, Weekend work, Afternoon shift

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