Hot Job
Cotton Court - Lubbock, TX 79401
Position Type Full Time
ROLE DESCRIPTION
Position: Night Auditor
WE NEED BIG STARS LIKE YOU!!!
Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Cotton Court is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond...
Status: Non-Exempt Reports to: Front Office Manager
JOB SUMMARY
The Night Auditor is responsible for balancing the day's transactions and ensuring the accuracy of financial records. This role supports the team by providing exceptional customer service during the overnight shift, contributing to the overall operations of the hotel
ESSENTIAL DUTIES & FUNCTIONS
Operational Responsibilities
Greeting guests at the door of vehicles and welcoming the guest to property
Park and retrieve guest vehicles promptly and safely
Maintain the cleanliness and organization of the front desk area
Handle reservations, cancellations, and guest inquires during the night shift
Assist with luggage and provide directions or information as needed
Guest Services
Greet guests warmly and provide excellent customer service. Following 18 core standards and Valencia's 5 star ingredients
Respond to guest inquiries and resolve any issues or complaints
Ensure guest satisfaction by accommodating special requests
Team Support and Training
Assist in training new night auditors as needed.
Support team performance by collaborating with colleagues.
Communication and Reporting
Communicate effectively with the Front Office Manager and other departments.
Report any incidents, accidents or safety concerns immediately
Safety & Compliance
Follow all hotel policies and procedures.
Adhere to safety standards and maintain a safe working environment.
ESSENTIAL SKILLS AND QUALIFICATIONS
Strong verbal and written communication skills
Effective time management and problem-solving skills
Ability to work well with a team and demonstrate attention to detail
Excellent organizational skills and interpersonal abilities
Previous experience in a night audit or accounting role preferred
Certification of TABC & Texas Food Handlers required
Physical Requirements
Standing/Walking: Frequent, including standing for long periods of time
Lifting/Carrying: Up to 50 lbs., such as supplies and luggage
Other Physical Requirements: handling, grasping, and crouching as needed
Working Environment
Interior: Front desk area and lobby
BASICS
Maintain cleanliness and organization in all work areas
Display courteous behavior with guests and team members
Report any unsafe conditions immediately
Ensure hotel equipment is in proper working condition
Attend require meetings
Follow company policies and procedures
Perform any additional duties as assigned by the supervisor
CANDIDATE PROFILE
Education and Experience
High school diploma or equivalent required
Previous experience in a night audit role or accounting role is preferred.
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